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Free Shipping on orders over £55 | Free returns always

FAQ

OPENING YOUR ACCOUNT
You can register for an account here by entering your name, email, and a password of your choice. You also have the option to checkout as a guest if you are making a purchase. Creating an account can maximize your shopping experience and make your use of the site more convenient. Certain features and benefits of our website are only available if you register an account for example ability to store billing and shipping information for faster and easier checkout, the ability to maintain an address book for easy shipping to different addresses; and tracking your order history. 

MANAGING YOUR ACCOUNT
To sign in to your account, go to SIGN IN or click here and enter the email address and password you submitted upon registration. Once you have logged into your account you are able to:


• Change your password

• Add or change addresses

• View order status and history

FORGOTTEN PASSWORDS
If you have forgotten your password, we can send a new password to you through a secure connection to the email you submitted upon registration by clicking on the forgot password link within the Sign In page. Once you have successfully logged back into your account you may change your password.

ITEM AVAILABILITY    
We continuously update our website and inventory so that it reflects all items available for purchase. Occasionally, however, we may sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail and adjust your order and payment. 



CHECKOUT
Click the "checkout" button when you are finished shopping and you will be directed to sign in to your account, continue as a guest, or create a new account in order for us to complete your purchase. We use industry standard Secure Sockets Layer (SSL) software, which encrypts all order information you submit through our website.

PRODUCT CARE
Proper care of your ADORE Jewelry will help maintain its beauty over time. After wearing, ADORE Jewelry should be stored in its original packaging to protect it from scratches, staining or other damages.

If necessary, your ADORE Jewelry may be cleaned by gently wiping with a damp cloth and drying thoroughly. Do not soak in water. Do not use hot water, a steamer or an ultrasonic cleaner. Do not expose to extreme heat or prolonged sunlight. Avoid contact with seawater, soap, lotion, perfume, hairspray, and any other chemicals or dyes.

WARRANTY
In the event of any defects in material or workmanship existing at the time of purchase and arising in a product, Swarovski offers a LIMITED WARRANTY. This limited warranty applies to manufacturing and material defects arising during normal use, for a period of TWO YEARS from the date of purchase.

The warranty does not apply to products or its parts which are judged by Swarovski to have been subject to abuse, misuse, modification, attempted repair, negligence, incorrect use, improper care or cleaning, normal wear and tear or an accident.

To make a claim under this limited warranty, you must return the defective product in its original packaging, and a copy of your receipt.

For further information on returning defective ADORE Jewelry products, Swarovski ADORE's customer service department may be contacted seven days a week at the following e-mail address: info@adorejewelry.com.

 PURCHASING E-GIFT CARDS
Currently Gift Cards are not available for purchase.

DISCOUNT CODES
Discount codes can be redeemed during checkout. You may use only one discount code at a time. Your credit card will only be charged if a balance remains on the order. Only the amount charged to your credit card will be refunded in case of a return. 

SALES TAX
Prices displayed on the website are exclusive of taxes. If you are shopping within the USA, taxes are calculated at the time of checkout by zip code. If you are shopping within the EU or UK the tax rate will be the percentage of sale, also shown in checkout.

PAYMENT OPTIONS
ADORE uses PayPal as the main payment gateway which accepts Visa, Mastercard, Discover, and American Express as methods of payment.

Credit cards will only be debited once the payment has been authorized with your personal information.

SHIPPING OPTIONS
Orders placed by 24:00 CET will be processed and shipped the following business day (Monday to Friday). Orders placed on weekends and public holidays will be processed and shipped the next business day. No deliveries are made on weekends or public holidays. An express delivery option is available in selected countries for last-minute purchases. Please find below an overview of the shipping options and times per country.      

US: DHL
Free Express Shipping on orders over $79.
Express Shipping (6.95 USD) for orders under $79.

EU: UPS
Free Standard Shipping on orders over EUR 79.
Standard Shipping (6.95) for orders under EUR 79.
Express shipping for EUR 15.00

UK: UPS
Free Standard Shipping on orders over 55 GBP.
Standard Shipping (4.45 GBP) for orders under 55 GBP.
Express shipping for 11.60 GBP.

ORDER STATUS
You will receive email confirmation at the time you place your order. Each time your order is updated or your order status changes, you will be sent notification by email.

MODIFYING YOUR ORDER
Once you have submitted your order, we have limited ability to make modifications. Please contact customer service as soon as possible with any requests as we are unable to make modifications or cancellations after we have started the shipment process.

TRACKING
Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package. At this point your order status will be updated to "shipped" and you can track your package by visiting UPS for the EU and UK, or DHL for the US and providing the tracking number provided in your shipping confirmation email.

RETURN POLICY
ADORE’s top priority is to satisfy all its customers. Returns must be made within the guidelines in our Return Policy. All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped.


To return or exchange by mail, please follow these instructions:

  1. Complete the required information on the packing slip included with your package. 
  2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
  3. Affix the pre-addressed and pre-paid return label to your return package.
  4. Take the parcel, together with the original, filled-in return form to the nearest post office.

Your returned products cannot be exchanged. Please return the product and place a new order online. You will be reimbursed for the returned products. Please also note that no products purchased from the Online Shop can be retuned at local retailers

CONTACT US
Do you need assistance with any online shop related topics? Email us at info@adorejewelry.com or fill out our online form here. Our ADORE customer service team is ready to help with any online related enquiries such as:

  • Online order process and payment options
  • Shipping information
  • Return policy for online orders

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Information and declaration of consent
I understand that the D. Swarovski KG processes my personal data (including but not limited to name, e-mail-address, billing address, shipping address, information on payment and IP-address) for the purposes of the administration and the execution of my order.   I consent that, for these purposes, my data mentioned above are commissioned to Shopify Inc. (Canada), Shopify Payments (Canada) Inc. or Shopify Payments (USA) Inc., Shopify Holding (USA) Inc., Shopify Data Processing (USA) Inc., Shopify LLC (USA), which run the shop on behalf of D. Swarovski KG. Furthermore, I consent that these companies located in the US and in Canada will use my data for the enhancement of their services. (For more detail, please see the Privacy Policy of Shopify, which is available under https://www.shopify.com/legal/privacy, in particular its point 3., which refers to the use of data by Shopify.) I am aware that the US do not provide for adequate safeguards for the protection of my personal data according to European data protection law. I may withdraw my declaration of consent for no reason at any time by sending an e-mail to unsubscribe@adorejewelry.com.

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